Cancellation handling depends on the product, timing, weather conditions, payment status, and whether the trip was changed for operational reasons. This page explains the standard framework we follow.
If you need to cancel or change a reservation, contact us as early as possible. Some trips may allow changes or cancellation within a stated window, while last-minute cancellations may be limited or non-refundable depending on the product.
If a trip cannot operate because of weather, marine conditions, safety restrictions, or a major operational issue, we may offer rescheduling, an alternative product, account credit, or a refund depending on the situation and payment status.
If a guest misses pickup, arrives too late, or cannot join because required trip information was not provided correctly, the booking may be treated as a no-show and may not qualify for a refund.
Send us your booking reference and the change you need. We will tell you the best available option for that reservation.